Terms of Sale

1. About These Terms

These Terms of Sale apply to purchases made through christianlouboutinboutique.us.

They explain the terms that apply when you:

• select products,
• submit an order,
• make payment,
• receive an order,
• request cancellation,
• return a product,
• request a refund,
• request an exchange.

Please read these Terms carefully before completing a purchase.

By submitting an order through christianlouboutinboutique.us, you agree that your purchase will be subject to these Terms of Sale and any other policies expressly incorporated into the transaction.

2. Our Online Store

christianlouboutinboutique.us provides an online shopping service through which customers may browse and purchase available products.

Depending on current inventory, products may include:

• women’s footwear,
• men’s footwear,
• pumps and heels,
• sneakers,
• boots,
• sandals,
• loafers and flats,
• bags,
• accessories,
• other fashion products.

Product selection and availability may change from time to time.

3. U.S. Customers

These Terms of Sale are designed for purchases made through christianlouboutinboutique.us for customers in the United States.

Additional federal or state laws may apply depending on:

• your location,
• the product,
• the payment method,
• the nature of the transaction.

Nothing in these Terms is intended to waive a consumer right that cannot legally be waived.

4. Product Information

We aim to provide clear and useful information about products offered through our website.

Depending on the product, information may include:

• product name,
• description,
• color,
• size,
• materials or construction details where available,
• product images,
• price,
• availability.

Please review the relevant product page carefully before placing an order.

5. Product Images

Product images are intended to help you understand the appearance of a product.

However, actual appearance may vary slightly because of factors such as:

• screen settings,
• device displays,
• lighting,
• photography,
• material characteristics.

Images should be considered together with the written product information.

6. Colors

We aim to represent product colors accurately.

However, we cannot guarantee that every device will display colors identically.

Small differences between the color shown on a screen and the appearance of the physical product do not necessarily indicate that the product is defective or incorrect.

7. Sizing

Customers are responsible for selecting an appropriate size based on the information available when ordering.

Fit can vary according to:

• product design,
• construction,
• materials,
• foot shape,
• individual preference.

Where sizing guidance is provided, it is intended to assist your decision but cannot guarantee an identical fit for every customer.

8. Product Availability

All orders are subject to product availability.

Adding a product to your shopping cart does not necessarily reserve it.

A product may become unavailable before checkout is completed or while an order is being processed.

9. Limited Availability

Certain products, sizes, colors, or styles may be available only in limited quantities.

We cannot guarantee that an unavailable product will be restocked.

Where a product becomes unavailable after an order is submitted, we will handle the affected order appropriately.

10. Placing an Order

To place an order, follow the checkout process provided through christianlouboutinboutique.us.

Before submitting your order, please review:

• products,
• sizes,
• colors,
• quantities,
• prices,
• discounts,
• delivery information,
• final amount payable.

You are responsible for providing accurate information during checkout.

11. Order Information

When submitting an order, you should provide complete and accurate information reasonably required to process the transaction.

This may include:

• name,
• contact information,
• billing information,
• delivery information,
• payment information.

Incorrect information may cause delays or prevent fulfillment.

12. Review Before Purchase

Please check your order carefully before submitting it.

In particular, confirm:

• product,
• size,
• color,
• quantity,
• delivery address,
• price,
• applicable promotion,
• final order total.

Orders can move into fulfillment quickly, and changes cannot always be made after submission.

13. Order Acknowledgment

After you submit an order, you may receive an electronic acknowledgment or other order information.

An acknowledgment confirms that we have received your order.

It does not necessarily mean that every aspect of the order has completed processing or that the product has already shipped.

14. Order Acceptance

Unless the checkout or order confirmation expressly provides otherwise, submission of an order is an offer by you to purchase the selected products.

We may review the order before final acceptance.

Acceptance may occur when the order reaches the applicable confirmation or fulfillment stage communicated through the ordering process.

15. Reasons an Order May Not Be Accepted

An order may be declined or cancelled for a legitimate reason, including where:

• a product is unavailable,
• payment cannot be authorized,
• order information cannot be verified,
• fraud or security concerns arise,
• an obvious pricing or technical error occurred,
• delivery cannot reasonably be completed,
• another legitimate fulfillment issue prevents the transaction.

Where payment has already been collected for merchandise that will not be supplied, the applicable refund will be processed.

16. Product Substitution

We will not intentionally substitute a materially different product merely because the product you ordered becomes unavailable without appropriate customer agreement.

If another product is offered as an alternative, you should have an appropriate opportunity to decide whether to accept it.

17. Prices

Product prices are displayed through the website.

Prices may change from time to time.

The price applicable to your transaction will generally be the price displayed through the applicable checkout process when you submit the order, subject to these Terms and any legally permissible correction of an obvious error.

18. Full-Priced Products

A full-priced product is a product offered at its applicable regular selling price without a sale or promotional reduction.

Our current delivery commitment for full-priced products includes:

Free Shipping on all full-priced items within 2–3 working days.

Please review our Shipping and Delivery Policy for complete conditions.

19. Sale and Reduced-Price Products

Products may sometimes be offered at:

• sale prices,
• promotional prices,
• reduced prices,
• other discounted prices.

Sale and reduced-price products remain subject to the applicable terms displayed with the offer.

They continue to receive our applicable free delivery and Free Express Shipping service.

However, the specific 2–3 working day shipping commitment applies to full-priced items.

20. Pricing Errors

We aim to maintain accurate product and pricing information.

However, obvious technical, typographical, or pricing errors may occasionally occur.

Where an obvious error is identified before fulfillment, we may take reasonable steps to:

• correct the information,
• contact you where appropriate,
• cancel the affected transaction where legally permissible.

Any payment collected for merchandise that will not be supplied will be handled appropriately.

21. Promotions

Promotions may be subject to specific conditions.

These can include:

• qualifying products,
• minimum order values,
• usage limits,
• promotional periods,
• customer eligibility,
• restrictions on combining offers.

Where specific promotional terms are provided, those terms apply to the promotion.

22. Promotional Codes

Where promotional codes are offered, they must be entered through the designated checkout process where required.

A code may not apply where:

• it has expired,
• the product is excluded,
• minimum requirements are not met,
• usage limits have been reached,
• the offer cannot be combined with another promotion.

Review your order total before completing payment.

23. Taxes

Applicable taxes may be calculated according to the transaction and relevant federal, state, or local requirements.

Where tax applies, the relevant amount should be reflected through the checkout process as appropriate.

24. Payment Options

The payment methods currently accepted for an order are those displayed as available during checkout.

We do not guarantee that every payment method will be available for every transaction.

Payment options can vary according to:

• payment-provider availability,
• security requirements,
• transaction characteristics,
• technical availability.

Please review our Payment Options information for additional details.

25. Payment Authorization

Payment may require authorization or authentication from the relevant payment provider or financial institution.

A transaction may not proceed if payment cannot be successfully authorized.

Payment authorization may involve:

• transaction verification,
• fraud-prevention checks,
• authentication,
• available funds or credit checks.

26. Payment Declined

If your payment is declined, the order may not proceed.

Possible reasons can include:

• incorrect payment information,
• insufficient funds or credit,
• failed authentication,
• transaction limits,
• payment-provider restrictions,
• security checks.

Your payment provider may have additional information about the reason for a decline.

27. Payment Security

Do not send sensitive payment credentials through ordinary customer service communications.

You should never need to provide us with:

• card PINs,
• full card security codes,
• online banking passwords,
• one-time authentication codes,
• account passwords

to resolve an ordinary order question.

28. Fraud Prevention

Orders may be subject to reasonable security and fraud-prevention checks.

We may review, delay, decline, or cancel a transaction where there is a legitimate concern involving:

• unauthorized payment,
• suspicious transaction activity,
• fraudulent information,
• account security,
• return abuse.

Any such action will be handled according to the circumstances and applicable law.

29. Free Delivery

Our current service includes free delivery on eligible orders.

Where the applicable delivery service is free, there is no standard delivery charge for that service.

Additional information is available in our Shipping and Delivery Policy.

30. Free Express Shipping

Our current shipping service includes:

Free Express Shipping on all orders.

This means the applicable Express Shipping service is provided without an additional Express Shipping charge.

Shipping remains subject to:

• order processing,
• product availability,
• accurate delivery information,
• carrier operations,
• applicable shipping conditions.

31. Full-Priced Items and 2–3 Working Days

Our current shipping commitment provides:

Free Shipping on all full-priced items within 2–3 working days.

This commitment applies under normal processing and delivery circumstances.

Working days generally exclude:

• Saturdays,
• Sundays,
• applicable federal holidays.

32. Shipping Time Representations

Where we communicate a specific shipping timeframe, we aim to maintain a reasonable basis for believing that the merchandise can be shipped within that timeframe.

Shipping representations are subject to applicable U.S. requirements.

33. Shipping Delays

If we learn that merchandise cannot be shipped within the applicable promised shipment period, we will handle the delay according to applicable requirements.

Depending on the circumstances, this may include:

• notifying you of the delay,
• providing an appropriate revised shipping date,
• obtaining consent to the delay where required,
• providing an opportunity to cancel,
• issuing a prompt refund where required.

34. Orders Without a Specific Shipping Representation

Where no clear shipping timeframe is provided for a transaction, applicable U.S. requirements concerning shipment timing continue to apply.

Nothing in these Terms is intended to reduce obligations imposed by applicable federal law.

35. Delivery Estimates

A delivery estimate is not necessarily identical to a shipping or dispatch commitment.

Shipping generally concerns when merchandise leaves the seller or fulfillment process.

Delivery concerns when the parcel reaches the customer.

Carrier-generated delivery estimates may change because of transportation conditions outside our direct control.

36. Tracking

Where available, tracking information may be provided after shipment.

Tracking may show stages such as:

• label created,
• collected,
• in transit,
• out for delivery,
• delivered.

Tracking information may not update at every stage of transportation.

37. Multiple Shipments

An order containing multiple products may sometimes be shipped in more than one parcel.

You may therefore receive:

• multiple tracking numbers,
• products on different dates.

A partial delivery does not necessarily mean that the remaining product is missing.

38. Delivery Address

You are responsible for providing accurate delivery information.

Please review your address carefully before submitting the order.

An incorrect or incomplete address may cause:

• delay,
• failed delivery,
• return to sender,
• other fulfillment problems.

39. Address Changes

If you need to change a delivery address, contact us as soon as possible.

Address changes cannot be guaranteed after an order has entered processing.

Once a parcel is in the carrier network, we may have limited or no ability to change its destination.

40. Delivered but Not Found

If tracking shows that a parcel has been delivered but you cannot locate it, first check where reasonably appropriate:

• around the delivery location,
• household members,
• building reception,
• concierge,
• mailroom,
• safe delivery location,
• carrier notifications.

If the parcel still cannot be located, contact us with your order and tracking information.

41. Incorrect Products

If you receive a product different from the one ordered, contact us.

Where useful, provide:

• order number,
• product ordered,
• product received,
• relevant photographs.

Incorrectly supplied products should be reported as an order issue rather than treated simply as an ordinary change-of-mind return.

42. Damaged Products

If a product arrives damaged, contact us as soon as reasonably possible.

Where practical, retain:

• the product,
• product packaging,
• shipping packaging,
• shipping label.

Photographs may help us review the issue.

43. Defective Products

If you believe a product is defective, contact us with information about the issue.

Where useful, provide:

• order number,
• product information,
• description of the problem,
• photographs.

Defective-product claims may be handled separately from ordinary voluntary returns.

44. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

We will try to stop the order where reasonably possible.

However, cancellation cannot be guaranteed once the order has entered:

• advanced processing,
• packing,
• dispatch,
• carrier possession.

Please review our Order Cancellation Policy for complete information.

45. Cancellation Before Shipment

Where an order can still be stopped before shipment, we will try to process the cancellation.

A cancellation request should not be treated as completed until the applicable cancellation has been confirmed.

46. Cancellation After Shipment

If an order has already shipped, ordinary pre-shipment cancellation may no longer be possible.

You may instead need to:

1. receive the product; and
2. use the applicable return process.

Our voluntary return benefits may then apply.

47. Free Returns

Our current customer service offering includes:

Free returns on all orders, subject to the applicable return conditions and designated return process.

Where a designated return method is provided, please use it so that the return can be properly identified and tracked.

48. 30-Day Risk-Free Trial Run

Eligible products benefit from our voluntary 30-Day Risk-Free Trial Run.

We understand that certain characteristics of footwear can be difficult to evaluate without actually wearing the product.

For eligible products, you may take them for a genuine real-world trial.

Take them:

• out on the trails,
• through the park,
• around the block,
• on a reasonable walk,
• through normal everyday activities appropriate to the product.

If you are still not convinced, simply return the eligible product within 30 days for a full refund, free of charge, subject to our Returns and Refunds Policy.

49. Reasonable Real-World Trial Wear

Eligible products may still qualify for return even if they have been reasonably worn during the 30-Day Risk-Free Trial Run.

Reasonable trial wear does not, by itself, make an eligible product non-returnable.

The program is designed to allow genuine evaluation of factors such as:

• fit,
• comfort,
• feel,
• suitability,
• overall preference.

50. Fair Use of the Trial Program

Our voluntary trial program is intended for genuine product evaluation.

It does not cover:

• deliberate damage,
• misuse,
• alteration,
• unauthorized modification,
• fraudulent activity,
• product substitution,
• unreasonable use clearly beyond a genuine trial.

These voluntary-policy limitations do not eliminate rights that may apply independently to defective or incorrectly supplied products.

51. 30-Day Return Period

The applicable voluntary return period is 30 days.

Customers should begin the return process within the applicable period and follow the designated return instructions.

Please review our Returns and Refunds Policy for complete return conditions.

52. No Special Reason Required

For an eligible voluntary return, you do not need to invent or provide a special reason simply because the product is not right for you.

We may still request basic information necessary to:

• identify your order,
• process the return,
• prevent fraud,
• administer the return service.

53. Return Shipping

Eligible returns made through our designated return process are free of charge.

Where tracking is provided, keep:

• proof of shipment,
• return receipt,
• tracking number

until the return and refund are complete.

54. No Restocking Fee

We do not charge a restocking fee for eligible returns made under our voluntary 30-Day Risk-Free Trial Run.

This benefit is subject to the applicable return conditions.

55. Refund Amount

A full refund under our voluntary 30-Day Risk-Free Trial Run generally means the amount actually paid for the eligible returned product.

For example, if a product was purchased at a reduced or promotional price, the voluntary refund will normally be based on that amount actually paid.

56. Promotional Returns

If a returned product formed part of a:

• bundle,
• multi-item discount,
• conditional promotion,
• other promotional offer,

the refund may need to reflect the terms of that promotion and the products retained.

Any applicable recalculation should be made fairly according to the original transaction.

57. Refund Method

Refunds are generally issued through the original payment method unless another arrangement is appropriate and agreed.

Where applicable law imposes particular refund requirements, those requirements will apply.

58. Refund Processing

Once an eligible refund is issued, additional time may be required by your:

• payment provider,
• card issuer,
• bank,
• financial institution.

That external processing period is separate from our internal return and refund processing.

59. Shipping-Delay Refunds

Where applicable U.S. shipping rules require an order to be cancelled and refunded because merchandise cannot be shipped within the applicable timeframe, the refund will be handled according to those requirements.

Where required, the appropriate amount for unshipped merchandise will be refunded promptly.

60. Exchanges

Exchanges are available on unworn products only, subject to inventory and applicable exchange conditions.

An eligible unworn product may be exchanged for another available:

• size,
• color,
• variation.

Exchange inventory cannot be guaranteed.

61. Worn Products Cannot Be Directly Exchanged

Products reasonably worn under the 30-Day Risk-Free Trial Run are not eligible for direct exchange under our voluntary exchange service.

If you have worn an eligible product and want another:

• size,
• color,
• style,

the appropriate process is generally to:

1. return the eligible product for a refund; and
2. place a separate order for the preferred replacement.

62. Replacement Orders

A replacement order placed after a refund is a separate transaction.

The new order is subject to the:

• price,
• inventory,
• promotion,
• shipping conditions

applicable when that new order is placed.

Previous pricing or inventory cannot be guaranteed.

63. Return Abuse and Fraud

We may take reasonable steps to protect our return service against fraud or abuse.

This may include reviewing unusual activity involving:

• product substitution,
• deliberate damage,
• fraudulent returns,
• repeated activity inconsistent with genuine product evaluation.

Any action will be considered according to the circumstances and applicable law.

64. Product Care

Designer footwear, bags, and accessories may require appropriate care.

Customers should review available product-care information and take reasonable steps to avoid unnecessary damage.

Different:

• leathers,
• fabrics,
• finishes,
• embellishments,
• constructions

may require different care.

65. Red Sole Wear

Where footwear features a red sole, the appearance of the sole can naturally change through contact with walking surfaces.

Ordinary signs of use should be distinguished from a genuine manufacturing defect.

However, reasonable real-world trial wear remains permitted for eligible products under our voluntary 30-Day Risk-Free Trial Run.

66. Intellectual Property and Brand References

Christian Louboutin names, product names, collection names, trademarks, logos, and other brand references may be used through christianlouboutinboutique.us to identify or describe relevant products.

All trademarks remain the property of their respective owners.

Use of brand references does not transfer ownership of those rights to christianlouboutinboutique.us.

67. No Implied Brand Affiliation

References to Christian Louboutin products or trademarks should not, by themselves, be interpreted as a statement that christianlouboutinboutique.us:

• owns the Christian Louboutin brand,
• is the corporate website of the Christian Louboutin fashion house,
• is sponsored or endorsed by a trademark owner,
• has a particular authorization or commercial relationship

unless that relationship is expressly and accurately disclosed.

68. Personal Information

Personal information connected with your purchase may be processed for purposes such as:

• order processing,
• payment,
• fulfillment,
• shipping,
• returns,
• refunds,
• fraud prevention,
• customer service.

Please review our Privacy Policy for additional information.

69. Third-Party Service Providers

We may use appropriate third-party service providers to assist with functions such as:

• payment processing,
• website operation,
• fulfillment,
• shipping,
• fraud prevention,
• customer communications.

The use of a third-party provider does not change your obligation to provide accurate information when placing an order.

70. Electronic Communications

By placing an online order, you understand that transaction-related communications may be provided electronically where appropriate.

These may include:

• order acknowledgments,
• payment information,
• shipping notifications,
• tracking information,
• delay notices,
• cancellation confirmations,
• return information,
• refund confirmations.

Transaction-related communications are different from optional marketing messages.

71. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials.

Do not share your:

• password,
• authentication information,
• other sensitive login credentials.

Contact us if you believe your account has been accessed without authorization.

72. Unauthorized Orders

If you believe an order was placed without your authorization, contact the relevant payment provider promptly and notify us where the transaction relates to christianlouboutinboutique.us.

Where reasonably possible, we may take steps to:

• review the transaction,
• stop fulfillment,
• protect the account,
• investigate suspicious activity.

73. Website Availability

We aim to keep christianlouboutinboutique.us available and functioning properly.

However, access may occasionally be affected by:

• maintenance,
• technical problems,
• service-provider interruptions,
• security issues,
• circumstances outside reasonable control.

Temporary website unavailability does not alter obligations already applicable to completed transactions.

74. Events Outside Reasonable Control

Order processing or delivery may occasionally be affected by circumstances outside reasonable control.

Examples may include:

• severe weather,
• transportation disruptions,
• carrier interruptions,
• natural disasters,
• governmental action,
• significant infrastructure failures.

This section does not remove rights or remedies that apply under applicable law, including requirements concerning shipment delays and refunds.

75. Limitation of Terms

Nothing in these Terms is intended to:

• misrepresent a consumer’s legal rights,
• exclude liability that cannot lawfully be excluded,
• waive a statutory right that cannot lawfully be waived,
• prevent a consumer from exercising an applicable payment or consumer-protection right.

Any limitation in these Terms applies only to the extent permitted by applicable law.

76. State Consumer Protection Laws

Consumer rights can vary between U.S. states.

Certain states may provide protections or remedies in addition to those described in these Terms.

Where applicable state law provides greater or mandatory protection, these Terms are not intended to override that protection.

77. Disputes and Customer Service

If you have a problem with an order, we encourage you to contact us so that we can review the issue.

Where relevant, provide:

• order number,
• product concerned,
• description of the issue,
• relevant tracking information,
• return information,
• outcome you are seeking.

We aim to review legitimate customer concerns fairly.

78. Payment Disputes

Nothing in these Terms prevents you from exercising rights that may be available through:

• your payment provider,
• card issuer,
• financial institution,
• applicable federal law,
• applicable state law.

If a chargeback or payment dispute occurs, relevant transaction records may be used in the applicable dispute-resolution process.

79. No Mandatory Arbitration Clause Added

These Terms do not create a mandatory arbitration requirement merely by virtue of this section.

No class-action waiver or mandatory arbitration provision should be assumed unless a valid provision is separately and clearly adopted in accordance with applicable law.

80. No Subscription Created by an Ordinary Purchase

An ordinary one-time product purchase through christianlouboutinboutique.us does not, by itself, create an automatic renewal or recurring-payment subscription.

We will not treat a customer’s silence or failure to make a further purchase as authorization for recurring charges unless a separate recurring arrangement is expressly offered, clearly disclosed, and validly accepted.

81. Future Subscription or Recurring Offers

If christianlouboutinboutique.us ever offers a subscription, automatic renewal, continuity plan, or other negative-option arrangement, the material recurring-payment terms must be separately disclosed and the appropriate customer consent obtained in accordance with applicable requirements.

The ordinary 30-Day Risk-Free Trial Run for purchased merchandise is a return benefit. It should not be interpreted as a free-to-paid subscription trial or authorization for recurring charges.

82. Severability

If a provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions should continue to apply to the extent legally permitted.

The affected provision should be interpreted or limited only to the extent necessary to address the legal issue.

83. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean that the provision has been permanently waived.

Any waiver will apply only to the extent appropriate under the circumstances and applicable law.

84. Changes to These Terms

We may update these Terms of Sale from time to time to reflect changes involving:

• our services,
• ordering procedures,
• payment practices,
• shipping services,
• return policies,
• applicable law.

Updated Terms may be posted through christianlouboutinboutique.us with a revised update date.

85. Terms Applicable to an Existing Order

Changes to these Terms will not be applied unfairly to remove rights or material benefits already applicable to a completed purchase.

The terms communicated in connection with your transaction, together with applicable law, determine the rights and obligations relating to that order.

86. Relationship With Other Policies

These Terms of Sale should be read together with our applicable:

• Shipping and Delivery Policy,
• Returns and Refunds Policy,
• Payment Options,
• Order Status information,
• Order Cancellation Policy,
• Privacy Policy,
• Terms of Use,
• Cookie Policy.

Where a policy contains more specific information about a particular service, that information should be considered together with these Terms.

87. Contacting Us

If you have a question concerning:

• a product,
• an order,
• payment,
• delivery,
• cancellation,
• return,
• refund,
• exchange,

use the current customer service or contact options provided through christianlouboutinboutique.us.

Please provide your order number where relevant.

Do not send passwords, PINs, full card security codes, or one-time authentication codes.

88. Our Sales Commitment

At christianlouboutinboutique.us, our aim is to make the terms of your purchase clear from checkout through delivery and any applicable return.

Our current customer service commitments include:

Free delivery and returns

Free Express Shipping on all orders

Free Shipping on all full-priced items within 2–3 working days

Free returns on all orders

30-Day Risk-Free Trial Run on eligible products

Reasonable real-world trial wear permitted for eligible products

Full refund of the amount actually paid for eligible trial returns

No restocking fee for eligible voluntary returns

Exchanges available on unworn products only

These benefits operate subject to the applicable policies and conditions.

Our goal is to provide clear product information, transparent payment terms, dependable order handling, and a straightforward process if a product is not right for you.